Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically arrive within 3-5 business days, depending on your location.
Click “Sign Up” on our website, provide your details, and follow the instructions to create your account.
Log in to your account, go to “My Account” > “Addresses,” and update your shipping address.
You can track your order through the tracking link emailed to you or by logging into your account.
No, we do not store your credit card information for security reasons.
Yes, applicable sales tax is added at checkout based on your location.
We currently ship only within Pakistan; please check our shipping page for details.
Whenever possible, we combine items into one package; however, some items may ship separately.
If you need to swap an item
Returns and Exchanges
You can return a product within 5 business days of delivery if it is damaged, defective, or not as described, with an unboxing video required.
Contact us at Support@homesupplies.pk with your order number and an unboxing video to arrange an exchange.
Email Support@homesupplies.pk with your order number, a description of the issue, and an unboxing video to initiate a return.
We will provide you with a return shipping label and instructions for mailing the product.
Contact us via email at Support@homesupplies.pk or WhatsApp chat.
Contact us immediately via email or WhatsApp to update your shipping address before the order ships.
You can cancel or change your order before it ships by contacting customer support promptly.
Currently, we do not offer pre-orders for sold-out items.